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Some of the tests or profile requires that the beneficiary is on fast for 10-12 hours before the sample collection is done. During fasting, no food, beverages or medicines are to be consumed by the beneficiary. Only water is permitted. If fasting is not followed, then the results for some of the tests would be affected and values may vary.
One or more of the tests asked may be cancelled by the laboratory due to clinical / technical or pre-analytical reasons. You will receive information about the same on email and SMS. In such case, our service provider shall be advised to collect the fresh specimen and process the unreported test(s) free of cost. Our team will coordinate with you for re-collection of sample and we will ensure that complete reports are given to you.
Alternatively, the patient can ask for refund if he/she does not wish to go for re-collection which shall be granted in full if all tests are cancelled or partial refund if some of the tests are cancelled. For partial refund, the amount is calculated as per the catalogue rate of the unreported test(s), corrected to its weighted average in the total order value. Refunds will be given to the account of the beneficiary directly. Please click here for our cancellation and refund policy.
You can register a complaint by writing to us at firstname.lastname@example.org or calling to our helpline numbers. You may also send the WhatsApp at 9870666333 for quick action. If you don’t hear from them in 24 hours, please forward the same thread to Redressals@thyrocare.com which is level 2. If you don’t hear from us in 12 hours after escalating to level 2, you can send email to email@example.com which is the highest level. TAT for closure of complaints is 24 to 48 hours depending upon the nature of the complaint and resolution needs to be given.
Barcoding helps to seal the identity of the specimen collected from you. There is no pipetting of the sample done (transfer of specimen from one vial to another) and thus no mix-up is possible. The barcodes are registered in the system against the order booked at Thyrocare by the service provider. The samples are transported in sealed containers. Every process in the laboratory is evaluated and approved by accrediting bodies. The laboratory is fully automated in all stages for most of the tests, pre-analytical, analytical and post-analytical avoiding human intervention. The reports are directly printed. There is no possibility of mix up of samples or reports. However, for your satisfaction, you are advised to note down the barcode number(s) as soon as sample(s) are collected and cross check the same with the report(s).
For returning customers, who have availed our services earlier, upto 20% discount is applicable on the same tests and profiles on the prevailing catalogue rate. However, no two discounts can be combined and thus it cannot be clubbed with an existing offer. Same is not valid for Special Offers which are already heavily discounted.
Thyrocare Technologies Limited is India’s first and most advanced Totally Automated Laboratory having its strong presence in more than 2000 cities / towns in India and internationally. It operates with a Centralized Processing Laboratory (CPL) in Mumbai – India for esoteric tests; and Regional Processing Laboratory in major metro cities of India and other parts of Asia.